FAQs
Ordering
When you place an order online, you will be guided through the process of setting up an account. If you’d like to save your credit card for future purposes, you will have the opportunity to do that using a mobile phone number to which a code will be sent when you wish to place an order using the payment information you entered. NOTE: We never have access to your payment information. It is used directly by the payment processor.If you are ordering for a University, Hospital, Health Center or other public facility and would like to submit a Purchase Order, please contact us and we will set up your account from the information provided. If you do not get a confirmation from us indicating that we have received your Purchase Order, please call us at 603-926-0071 to make sure we are in receipt of your order.
No, we require that all customers set up an account. The difference between the information we need to process an order and the information to create an account is merely the addition of a password, which is a simple thing to add. With an account in place, you will be able to see the status of your order, and quickly check back to see what you might have ordered on this website in the past. Of course, you can always delete your account when your order has been fulfilled, if that's what works for you.
In the Fall of 2017, we launched a new website. Our previous website had been in place for almost 20 years! Over that amount of time, a lot changes. We made the decision to “start fresh” rather than retrofit existing customer information into the new website. This approach ensures that current addresses, phone numbers and payment information are associated with each account. Yes, this does mean that you need to re-enter your information. But that’s a one-time (hopefully small) inconvenience in exchange for a more streamlined shopping experience in the long term. We thank you in advance for your patience.
If you need to know what you ordered previously, please contact us and we can look up your prior orders in our back-up system.
Why? This website, launched in the Fall of 2017, provides improved functionality, easier searching capability and the ability to store credit card and checkout information securely. However, we were not able to carry over previous orders from our prior website. Orders placed on the new website will be searchable going forward. We apologize for the temporary inconvenience, and we thank you in advance for your patience.
The best way to do this is to call us at 603-926-0071. We can help you amend your existing order.
Great question! If you got a confirmation email, your order was received. If you did not receive a confirmation, your order was not processed. Please re-enter it, or call us and we can help you. 603-926-0071
Specialized Care Co is located in New Hampshire, which is a no sales tax state.
If you are inquiring about toothbrushes, and you are a healthcare facility, dental professional or one of our approved distributors, please sign in to see codes and prices appropriate for your account type. Other shoppers may still purchase the 1, 3 or 6 packs, and the good news is – shipping is included in the online price!
If you are looking for a product other than toothbrushes and cannot find it, please call us at 603-926-0071 and we will assist you. Often, products have evolved and there is a newer product that will address the issue you are trying to solve.
Please review our policy by clicking here.
Visa, MasterCard, American Express and Discover.
Purchasing for Home Use
Package quantities of two Surround toothbrushes and four Surround toothbrushes are only available on Amazon. Please use the links below to go to that page onAmazon.com
Yes, you may place the order online to learn the total cost, including shipping. Then choose “Hold my order – I will send a check” as the payment option. You may mail as many individual checks as you wish that add up to the total order amount. As soon as we receive your check(s) we will ship your order. Let us know if you want individual shipments or all in one box.
Purchasing for In-Office Use - Dentists, Healthcare Facilities, Universities, etc.
With some exceptions (notably public facilities such as Universities, Hospitals, Clinics, Health Departments etc.) we ask you to pay for your order with a credit card at the time you place your order. If you represent one of these public facilities, please email your Purchase Order to info(at)specializedcare.com
Yes, patients can order on our website, and some products are also available on Amazon. Both of these methods require the use of a credit card. Sometimes individuals or group homes find it easier to send a check in advance. If this is true of a patient you are trying to help, there is a way to order online and still send a check. The patient’s caregiver can place the order online and get the total cost, including shipping. They then choose “Hold my order – I will send a check” as the payment option. As soon as we receive the check(s) we ship the quantity ordered.
Please call our office (603-926-0071). We will ask a few questions to be assured that we are speaking to the rightful account owner. We can then substitute the new email address. Your order history (placed on this new website) will remain intact by doing it this way. If the order history is not an issue and/or if you need to change other details such as adding a payment method, you may alternatively set up a new account. Call us if you want us to delete the previous account.
We are pleased to offer a 10% “new practice” discount to any dentist opening his or her own facility for the first time (excludes secondary or satellite offices). This is the only “free standing” discount that we offer.
When an offer is specifically tied to a dental convention, we generally post it a couple of weeks prior to the event, and we generally allow at least 2 weeks following the event, so offices can assess their needs and place their orders at their convenience. But these are generalities. The valid dates for any pricing discounts are always posted along with the offer.
Yes, patients can order on our website, and some products are also available on Amazon. Both of these methods require the use of a credit card. Sometimes individuals or group homes find it easier to send a check in advance. If this is true of a patient you are trying to help, there is a way to order online and still send a check. The patient’s caregiver can place the order online and get the total cost, including shipping. They then choose “Hold my order – I will send a check” as the payment option. As soon as we receive the check(s) we ship the quantity ordered.
Our W-9 form can be found here.
Employer ID# 02-051-2077
D&B locator: 83-867-2889
Questions about Toothbrushes
If you are ordering for a healthcare facility, for a dental office or for one of our approved distributors, please sign in to see codes and prices appropriate for your account type. If you experience difficulties with that, please contact us.
Other types of shoppers may purchase the 1, 3 or 6 packs – shipping is now included in the price of those package quantities!
This video will give you some direction on whether to buy the Regular Surround® toothbrush or the Toddler version.
The Toddler Toothbrush is generally a good choice for children up to the age of 5, or for anyone who is using a toothbrush to clean braces. Everyone else will likely be better served with the regular toothbrush.
Questions about Mouth Rests
The Open Wide® Mouth Rest is a helpful tool for those who lack the cooperation or motor control to keep the mouth reliably open. It is made from special high-density foam with a rigid core to add stability. It is sturdy enough to resist biting pressure, but has enough “give” to be comfortable for the person receiving care. The mouth rest has a long handle for safe, easy control.
This quick video will explain the difference between the "Regular" and "Thick" Open Wide® Mouth Rests.
Shipping Information
A few of our items (notably the smaller package quantities of the Surround® toothbrushes) have the shipping built in to the cost of the item. For other products, we find that it is more fair to charge based on the specifics of your order. Otherwise, the cost of shipping must be worked into the price, which means that some customers pay more than they need to pay, while others are subsidized.
If you are placing an order online, the website will estimate your shipping cost before you finalize the order. If you are calling our Customer Service number, the person who helps you will be able to give you a general idea of the shipping cost for your ordered items and shipping destination. If you need a specific quote, we can pack up your order and get back to you with the exact shipping cost.
That famous and oh-so-pervasive reply - it depends! But here are some helpful guidelines:
The time for an order to reach you is the combination of how long it takes us to ship, and how long it takes the shipping provider to transport the package.We usually ship Mon-Fri, holidays excluded, within 1 business day of receipt of your order unless there are issues. Issues with your order can include problems originating with us - such as an out-of-stock situation - or issues originating with you, such as an email we send (for clarification of your order) to which there is a delayed response, a declined credit card, or an address that is not recognized by the shipping provider's software.
With these considerations in mind, click below for a general idea of the in-transit estimate for a non-expedited order.
Our orders ship from the beautiful coastal town of Hampton, New Hampshire, in the northeastern part of the USA.
Any additional questions?
Please contact us using the form below. We will respond as soon as possible.