Ordering Information

All Customers

How do I set up an account with you?

Can I check out as a guest?

Why do I need to set up an account on the website? Don’t I already have an account with you?

How can I find out what I have ordered before?

Can I add something to an already-finalized order that has not yet shipped?

I received an error message. How can I tell if my order went through?

What about sales tax?

Can I return an item?

What credit cards do you accept?

Purchasing for Home Use

(Group Homes) Can I order a larger quantity but have my residents pay each for their own purchase?

Purchasing for In-Office Use - Dentists, Healthcare Facilities, Universities, etc.

Can you bill my office?

Can my patients order directly from you?

My specializedcare.com sign-on was created using an ex-employee’s email address. How can I change it?

I heard there was a 10% “first order” discount – is that true?

When can I get pricing discounts associated with a specific dental convention?

What is your Employer ID number?

What is your D&B number?

Questions Related to Ordering Products

Questions about Toothbrushes

I used to be able to order toothbrushes in large quantities. What happened?

What is the difference between the Regular Surround® toothbrush and the Toddler version ?

Questions about Mouth Rests

What is the Open Wide® Mouth Rest Used For?

What is the difference between the Open Wide® Regular Mouth Rest and the Open Wide® Thick Mouth Rest?

Shipping Information

Cost to ship

Do you offer free shipping?

How can I find out the shipping charges for my order?

Shipping Origin and Timing

How long will my order take to arrive?

From what geographic location will my order ship?



We appreciate your patience!

We have had further delays related to the supply chain, such that our upholstered products are all backordered. We do see a small ray of light at the end of the tunnel, but we are unable to predict when we can start shipping.

We created a page that gives product information and allows you to enter an “order” to be notified when our stock situation changes. Please navigate to the product of interest to find this “order” page. If you have an interest in more than one product, please place separate “orders” for notification.