When you place an order online, you will be guided through the process of setting up an account. If you’d like to save your credit card for future purposes, you will have the opportunity to do that using a mobile phone number to which a code will be sent when you wish to place an order using the payment information you entered. NOTE: We never have access to your payment information. It is used directly by the payment processor.
If you are ordering for a University, Hospital, Health Center or other public facility and would like to submit a Purchase Order, please contact us and we will set up your account from the information provided. If you do not get a confirmation from us indicating that we have received your Purchase Order, please call us at 603-926-0071 to make sure we are in receipt of your order.
In the Fall of 2017, we launched a new website. Our previous website had been in place for almost 20 years! Over that amount of time, a lot changes. We made the decision to “start fresh” rather than retrofit existing customer information into the new website. This approach ensures that current addresses, phone numbers and payment information are associated with each account. Yes, this does mean that you need to re-enter your information. But that’s a one-time (hopefully small) inconvenience in exchange for a more streamlined shopping experience in the long term. We thank you in advance for your patience.
If you need to know what you ordered previously, please contact usand we can look up your prior orders in our back-up system.
Why? This website, launched in the Fall of 2017, provides improved functionality, easier searching capability and the ability to store credit card and checkout information securely. However, we were not able to carry over previous orders from our prior website. Orders placed on the new website will be searchable going forward. We apologize for the temporary inconvenience, and we thank you in advance for your patience.
Great question! If you got a confirmation email, your order was received. If you did not receive a confirmation, your order was not processed. Please re-enter it, or call usand we can help you. 603-926-0071