FAQ's

Ordering Information

All Customers

How do I set up an account with you?

Can I check out as a guest?

Why do I need to set up an account on the website? Don’t I already have an account with you?

How can I find out what I have ordered before?

Can I add something to an already-finalized order that has not yet shipped?

I received an error message. How can I tell if my order went through?

Can I return an item?

What credit cards do you accept?

Purchasing for Home Use

(Group Homes) Can I order a larger quantity but have my residents pay each for their own purchase?

Purchasing for In-Office Use - Dentists, Healthcare Facilities, Universities, etc.

Can you bill my office?

Can my patients order directly from you?

My specializedcare.com sign-on was created using an ex-employee’s email address. How can I change it?

I heard there was a 10% “first order” discount – is that true?

When can I get pricing discounts associated with a specific dental convention?

What is your Employer ID number?

What is your D&B number?

Questions Related to Ordering Products

Questions about Toothbrushes

I used to be able to order toothbrushes in large quantities. What happened?

What is the difference between the Regular Surround® toothbrush and the Toddler version ?

Questions about Mouth Rests

What is the Open Wide® Regular Mouth Rest Used For?

Shipping Information

Cost to ship

Do you offer free shipping?

How can I find out the shipping charges for my order?

Shipping Origin and Timing

How long will my order take to arrive?

From what geographic location will my order ship?

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